The Cycle Time report shows you how long it takes for work to pass through your process. Cycle time is defined as the number of days or hours it takes a card to move between selected workflow states.
Lead Time and Cycle Time are two useful metrics for understanding how long it takes for work items to be completed. Lead Time is the difference between the moment when an item is created and the moment when the item enters its Final
A Service Level Agreement, or SLA, is an average response and resolution times that your support team delivers to your customers. Providing support based on service levels ensures that you're delivering measured and predictable service. It also provides
Analyzing User Story or Bug development flow.