Removal of Webhook plugin

Two years ago, we announced the general availability of Automation Rules as a replacement for our Webhook plugins.

If you are still using the old Webhook plugin, it is now time to migrate all profiles to Automation Rules. The Webhook plugin will be removed from all public cloud servers on November 24, 2021.

Why did Webhooks get deprecated?

The main driver for deprecating Webhooks is that Automation Rules is a much more complete answer to integrating with third party tools. Automation Rules, first introduced in 2018, address the many limitations and feedback we received about Webhooks:

• Only POST method was supported (no ability to GET / PUT / DELETE)
• Very limited selection of triggers
• Inability to work with collections
• Inability to deactivate a profile
• Inability to schedule execution (e.g. run once a week)
• Hard to maintain and troubleshoot
• … and many, many more

The good news is that you do not have to worry about those limitations with Automation Rules!

How to check if you’re affected?

There are two simple questions that will help you understand whether you are affected by this Webhook plugin deprecation:

Where is your Targetprocess instance hosted?

These changes only impact customers who are hosted in the cloud. If you’re using a local installation, you are not impacted at all.

What do you have listed in Settings → Plugins?

Please note that you must be a Targetprocess Administrator to access the Plugins page.

If you do not have a Web Hooks plugin listed, that’s good news for you! You’re hosted on a private cloud server, where the removal was already organized and completed.

If you do have the plugin, but there are no profiles, you are still not affected!

You are only affected if you have the plugin and you have profiles added. There are some actions to take to migrate each of your profiles to Automation Rules.

How to migrate your Webhook profiles?

Please note that you must be a Targetprocess Administrator to access the Plugins page and Automation Rules page.

The migration process from the old Webhooks plugin to Automation Rules is described in our Dev Guide: https://dev.targetprocess.com/docs/replacement-with-automation-rule

How to get help on the migration?

If you have any issues during the migration, you can reach our support team, and we’ll help you with this task. In the email, please make sure to specify:

• In the email’s subject: “Help with Webhook migration” and the name of your Targetprocess account
• In the email’s body: Name and description of all the Webhook profiles that require assistance