Mention people and teams in comments

Sometimes while adding a comment you need to be sure that a particular person will read it. Just mention the person you need in your comment and he/she will get an email notification.

It is very similar to Twitter mentions. Type @ sign with the first letters of user’s name, then you will see a list of matching people. Select one you want. You can mention several people in a single comment for sure.

When you reply to a comment, a person who added the comment will be auto mentioned.

A person who was mentioned in the comment will receive an email notification with a full comment text:

Mention Teams in comments

When you start typing several symbols after an '@' symbol, you will now not only see a list of users, but also a list of teams above the users. If you mention a team, then all its members receive an email notification. In the comment, the mentioned Team (or User) becomes a link to the Team's (or User's) view.

Mentions in Markdown editor

When you use Markdown editor, the syntax for mentions is quite different.

@mention single user:

@user:admin[Targetprocess Administrator] Test message to Admin

@mention team users:

@team:123[iOS Team] Test message to all members of iOS team

You don't need to remember the syntax because as soon as you start to type @ and following text, the smart popup with suggestions appears automatically.

Mention external users

Abilities to @mention external users who do not have Targetprocess account and @mention Service Desk requesters are not supported so far.

Customize email templates

Mention Created email template can be edited by Administrators on the Settings -> System Settings -> Email Notifications page.

How to see all the mentions in one place?

List of comments you're mentioned in

There is a dashboard widget that shows the latest comments added to entities in selected Portfolios (Projects) and Teams. It is possible to see comments related to you: the ones you're tagged it, and the comments to entities you follow or assigned to or.

View Filters for entities with @mentions

If you know the email of @mentioned user it is possible to create a View with all the items where he/she was ever mentioned. Here is how the filter looks like:

?Comments.where(Description.contains("user@apptio.com"))

The view filter is based on the fact that whenever you @mention a user, his/her email is inserted into the corresponding comment.