How to enable Email Notifications

Navigate to Settings → Email Notifications, and verify that the Enable Email Notifications checkbox is checked.

Events that are enabled or disabled by the setting include:

• Process workflow notifications. The system will not send you any notifications about your own actions of this kind.
• Follow notifications. Notifications about your own actions are sent.

Events that are always enabled by default and cannot be disabled include:

• User account added
• Forgotten passwords
• Comments added events (manually selected checkboxes)
• @mention notifications

The default settings do not produce any workflow notifications. If you wish to have notifications sent for particular state changes or other actions, they are set up for each process.

You can leave Sender email address blank. Targetprocess address notifier@apptio.com will be used in this case by default.

If you specify your own Sender email, then you have to modify SPF domain record on your side like:
TXT: *.yourdomain.* v=spf1 include:sendgrid.net ~all
Otherwise, emails sent from our SMTP server with your custom sender address will be considered as spam by most modern email clients and won't be delivered because of that. Contact our support team if you require any assistance with it.

Currently, there is no support for using your own SMTP server.