Brief summary of this article:
Service Desk is a standalone application that allows users without a Targetprocess license to submit any kind of requests, search and vote for ideas, add comments, and track the status of related items in Targetprocess.
On-Premise customers can have it installed in two ways: either as an IIS application or as a Docker container
Easy to start
You can activate Service Desk from Targetprocess Settings with one click.
You need Administrator permissions to do so. Also, the Requests practice must be enabled in the Process settings of your Project.
It is possible to select which Projects and Custom Fields are available in Service Desk, and which remain for internal use:
Custom Request Types and Custom Fields
Manage requests of any kind: Customer Support tickets, Idea Management, and anything else you need: from an IT request to replace a mouse, to Project Requests for Portfolio management
Multi-channel ecosystem
Service Desk was designed to function seamlessly alongside Targetprocess. Requests made in Service Desk or sent via email will automatically appear in Targetprocess where you can empower your support team with custom views, reports, mashups and integrations. More information on how to use the Targetprocess + Service Desk combo can be found here.
Free
There’s no such thing as a free lunch, but Service Desk is most definitely free. You don’t have to pay to use it, and Requesters don’t need a Targetprocess license to submit tickets.
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