In Service Desk users specify Priority per each Request they submit. Priority options are actually configured as Business Values for Requests in Targetprocess.
Priority in Add Request form of Service Desk:
The options are the same as Business Values for Request entity in Targetprocess settings.
To customize them, log in as Administrator to Targetprocess application. Then open Settings -> Business Values page. You will see list of Business Values for all types of entities you have. Apply a Filter by Request entity to see only values specific to Requests.
On this page you can add new values, edit (rename) and delete existing ones.
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